We plan your customers journey from start to finish

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A customer journey map is an interpretation of the users flow through a website and how they may get there.

We plan rigorously all these user touch points to ensure they can get to the right content easily and also establish new ways we could attract them through digital marketing, social media etc. It is important that prior to creating these user journeys that we first understand their goals, motivations, current inconveniences & the main tasks we want them to complete.

Ideally we want to form the customers experience from initial contact, engagement with the brand right through to completing a long-term relationship with the customer.

Have you got a web project for us? or if you just want a chat over a coffee, drop us a message below...